[Hiring] Receivables Support Representative @Pavago

Role Description

At Pavago, one of our clients is hiring a Receivables Support Representative to manage collections follow-through, resolve billing issues, and support accounts receivable operations. This is not a passive customer support role.

You’ll take ownership of:

• Collections and payment follow-ups
• Billing issue resolution
• Accounts receivable case management
• Customer communication
• CRM accuracy and documentation
• Cash flow protection

You’ll work closely with customers, billing teams, operations, and leadership to ensure outstanding invoices are resolved, payments are collected, and customer accounts remain accurate. If you’re persistent, organized, detail-oriented, and confident communicating with customers about payments, this role is a strong fit.

Qualifications

• Previous experience in one or more of the following: Accounts Receivable (AR), Collections, Billing Support, Customer Account Management, Payment Resolution
• Experience handling customer payment follow-ups, high-volume calls and emails, past-due accounts, billing investigations, and customer account issues
• Familiarity with Salesforce or similar CRM systems
• Strong documentation and record-management skills
• Ability to manage multiple open accounts and cases simultaneously
• Strong written and verbal English communication
• Confident communicating with customers regarding payments and outstanding balances
• Strong problem-solving and investigative ability
• Professional objection and escalation handling
• Comfortable working remotely during U.S. business hours

Requirements

• Execute daily outbound collections through phone calls and email
• Maintain disciplined follow-up across past-due accounts
• Investigate customer billing and payment discrepancies
• Open, manage, and resolve cases within Salesforce or similar CRM systems
• Maintain clear case documentation, including issue summaries, investigation notes, customer communication, and resolution details
• Communicate professionally and confidently with customers regarding outstanding balances
• Maintain accurate customer and receivables records in Salesforce or other CRM platforms
• Identify recurring collections and billing issues
• Recommend improvements to collections workflows, billing processes, customer communication, and case management

Benefits

• Direct impact on cash flow and revenue protection
• High ownership across collections and billing resolution
• Hands-on customer communication experience
• Structured, execution-focused remote environment
• Opportunity to improve collections and billing workflows
• Career growth opportunities into Accounts Receivable Lead, Collections Lead, Billing Operations, Revenue Operations, Finance Operations

Interview Process

• Initial Screening Call
• Video Interview with Pavago Recruiter
• Client Interview
• Offer & Onboarding