[Hiring] RCS Senior Associate @IU Health

Role Description

This position is responsible for the timely resolution of written patient inquiries and internal account resolution requests while providing flexible backup call coverage when operationally required. The position will collaborate with other departments for issue resolutions as necessary. It adheres to departmental productivity, quality, and service standards in support of operational goals. The position is assigned higher complexity tasks than those expected from RCS-Associate and incumbents are held to higher productivity and quality standards.

• Process correspondence and portal requests.
• Research account questions and document actions.
• Maintain written communication standards.
• Manage inventory, turnaround time, and backlog.
• Maintain call-handling proficiency.
• Provide backup call coverage based on call demand, staffing, service levels, or leadership direction.
• Escalate complex concerns through Team Lead or dedicated internal escalation pathway.
• Coordinate phone coverage with WFM and Team Leads based on operational need.

Qualifications

• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem-solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.
• For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.

Benefits

• Access to diverse opportunities for personal and professional growth.
• Advanced clinical training.
• Leadership development.
• Promotion opportunities.
• Cross-training development.

Company Description

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

• Ranked No. 1 in Indiana by U.S. News & World Report.
• Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• Unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools.
• 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation.
• Invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.