[Hiring] RCM Support Specialist @Osmind

Role Description

Osmind is an industry-leading interventional psychiatry group at the forefront of some of the most exciting advancements in mental health care, serving patients with some of the highest-acuity needs in behavioral health. As our RCM Support Specialist, you'll be the first responder on revenue cycle tickets from our customers and a key support for our software-only RCM customers. Your focus is helping resolve unpaid A/R and protect cash flow across the full revenue cycle.

This is an internal support and advisory role, not a claims production role. You'll work across all accounts, supporting customers and colleagues wherever the need is greatest, and you'll be measured on the quality, clarity, and timeliness of the support you provide.

The ideal candidate combines:

• Deep revenue cycle expertise
• A genuine strength in customer service
• Polished written communication for customers
• Clear, concise verbal communication with internal teams

What You'll Do

• Help resolve unpaid A/R and protect cash flow
• Own incoming revenue cycle tickets in our ticketing system
• Investigate payment, denial, and billing questions across the full revenue cycle
• Write clear, empathetic, customer-service-oriented responses
• Be the RCM subject matter expert for Customer Success
• Serve as the direct resource for CSMs with questions on revenue cycle topics
• Help CSMs prepare for escalated customer situations
• Answer broad healthcare and revenue cycle questions
• Partner with our internal revenue cycle teams
• Translate claims and prior authorizations into clear explanations
• Support our software-only RCM customers
• Become an expert in Candid, our RCM platform
• Troubleshoot platform functionality questions and issues
• Surface trends and drive product feedback

Qualifications

• Based in the United States
• Behavioral health revenue cycle experience or closely comparable specialty experience
• Deep, full-cycle revenue cycle knowledge
• Hands-on experience working claims
• Strong knowledge of the broader U.S. healthcare landscape
• Demonstrated strength in customer service
• Strong investigative and analytical skills
• Ability to get up to speed quickly on a new RCM system
• Ability to stay calm and solution-oriented
• Genuine commitment to Osmind's mission

Requirements

• Experience with RCM or practice management platforms (e.g., Apero or similar)
• Experience configuring rules engines or workflow automation
• Experience billing TMS, Spravato/esketamine, or ketamine-related services
• Experience working in or alongside a customer success, support, or implementation team
• Experience with ticketing systems (e.g., Pylon, Zendesk)

Benefits

• Salary range: $63,000 - $73,000 annually
• Equity package for eligible employees
• Comprehensive and inclusive employee benefits
• Healthcare, dental, vision
• Generous family leave
• FSA/DCFSA
• Mental health benefits
• 401(k) plan
• Flexible paid time off