[Hiring] Radiology Support Specialist @RAYUS Radiology

Role Description

RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the workflow through the reading center is maximized.

This is a 100% remote position working 40 hours per week. Shifts are Monday-Friday from 10:00am to 6:30pm EST, with rotating weekends and holidays.

Essential Functions and Accountabilities:

• (95%) Radiology Support
  • Field requests from Radiologists to effectively resolve issues through client contact or integration of the IT support team.
  • Deliver client satisfaction through effective resolution of client calls.
  • Answer inquiries, resolving problems, fulfilling requests, and database queries.
  • Efficient drafting of X-Rays and verification of cross-sectional exams.
  • Efficient remediation of studies on the RSS exceptions work list.
  • Effective execution of critical finding and super-stat requests.
  • Focus on assigned duties in a high volume client service center.
  • Utilize multiple information systems to verify the availability of diagnostic information.
  • Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources.
  • Own issues through verified resolution.
  • Establish effective working rapport with the clinical team including physicians.
  • Build effective working relationships and a positive working environment with teammates.
  • Generate process improvement ideas and proactively act on ideas.
• (5%) Other duties as assigned.

Qualifications

• Required: High school diploma or GED.
• Preferred:
  • An associate or bachelor degree in business or healthcare administration or other related field.
  • 1 year of experience in a healthcare setting or customer service role.
  • Radiology Certification a plus.

Benefits

• Medical, dental and vision insurance.
• 401k with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• PTO and holiday pay.
• Many more benefits (based on eligibility).