[Hiring] Radiology Scheduler @Medix

Role Description

We are partnering with a well-known and respected physician group to hire a Remote Radiology Scheduler to join their team. In this role, you'll serve as the first point of contact for patients, helping coordinate imaging appointments and answering questions with professionalism and empathy. If you thrive in a structured, high-volume environment and enjoy helping patients navigate their care, this is a great opportunity to grow your healthcare career from home.

What You'll Do

• Coordinate high-volume scheduling across all types of diagnostic imaging (MRI, CT, X-ray, ultrasound, mammography, and more)
• Serve as a liaison between patients, providers, imaging teams, and authorization staff
• Answer inbound calls regarding imaging orders and verify diagnosis code accuracy
• Manage 60-65 inbound calls daily, plus outbound follow-ups through automated campaigns

Qualifications

• High school diploma or equivalent
• Must have radiology scheduling experience
• Strong understanding of medical terminology and diagnosis codes
• Excellent communication and patient-focused customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work independently in a remote setting

Requirements

• Bilingual (Spanish/English) - Preferred
• Experience with Epic or similar EMR systems - Preferred
• Prior call center or patient access experience - Preferred

Training & Schedule

• Training (4 Weeks - Mandatory):
• Monday-Friday, 8:00 AM - 5:00 PM CST
• No time off permitted
• Camera must remain on during training
• Hands-on call training begins in Week 3
• Post-Training Schedule:
• Shifts are assigned based on business needs and may include:
• 8:00 AM - 5:00 PM CST
• 9:00 AM - 7:00 PM CST
• 12:00 PM - 9:00 PM CST
• Weekend availability required.

Work From Home Requirements

• Equipment Provided:
• Thin client terminal
• Dual monitors
• Keyboard, mouse, webcam, and wired headset
• Ethernet cable
• You Must Have:
• High-speed internet (minimum 50 Mbps)
• Hardwired connection (no Wi-Fi, hotspots, or satellite)
• Quiet, professional workspace free from distractions
• Backup personal equipment if needed

Hiring Process

• Internet speed verification
• IT questionnaire
• Two professional references
• One virtual interview

Compliance Requirements

• Education and employment verification
• Background check
• Drug and health screening

Why This Role Stands Out

• 100% remote with equipment provided
• Clear path to permanent employment
• Structured training with supportive leadership
• Opportunity to grow within a reputable healthcare organization