[Hiring] Radiology Scheduler @Dignity Health Medical Group

Role Description

As our Radiology Scheduler, you will play a huge role in the patient experience, as you will be the first point of contact for scheduling critical imaging appointments. Every day you will provide:

• Prompt, accurate, courteous, and helpful phone-related assistance to patients.
• Scheduling, canceling, or rescheduling imaging appointments.
• Collecting patient demographics, insurance, authorizations, and verifying eligibility.
• Collaborating with other Imaging facility staff and Radiologists to coordinate imaging scheduling.
• Educating patients about medication limitations, required labs, and preparing them for exam protocols.
• Screening and collecting vital medical history details from patients and entering them into the EMR.

To be successful in this role, you must have:

• An enthusiasm to help others.
• An innate ability to solve complex problems.
• A desire for continuous growth and improvement.

This position is work from home within the Greater Sacramento, CA region.

• Manages comprehensive patient scheduling in Cerner & GECB, including medical history, device screening, medication/lab instructions, exam prep, demographics, insurance, authorization, eligibility, and prior imaging coordination for comparison.
• Proactively contributes to organizational quality and performance improvement through identifying opportunities and participating in team-based initiatives and projects.
• Demonstrates responsible resource management by adapting to organizational changes and utilizing materials, equipment, and finances efficiently and cost-effectively.
• Effectively plans and prioritizes work, collaborating with others, utilizing time efficiently, and consistently meeting deadlines and achieving desired outcomes.
• Exhibits professional and empathetic interpersonal skills, always prioritizing the patient, demonstrating respect and courtesy in all interactions, and consistently wearing identification for easy recognition.
• Actively supports departmental and organizational goals through timely and confidential communication, embracing team consensus, and demonstrating effective teamwork.

Qualifications

• High School GED or Diploma.
• One (1) year experience in a centralized scheduling call center setting or minimum of two (2) years clinical experience in a health care setting.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and the ability to utilize computer equipment and software.
• Experience with other types of standard office equipment.
• Team player, able to multi-task, self-starter, detail-oriented, and proactive.

Requirements

• Familiarity with an electronic practice management system (preferred).
• Experience with multi-line phones/ACD phones (preferred).
• Knowledge of medical terminology (preferred).