[Hiring] Quote Specialist I @Transcat, Inc.

Role Description

Primarily responsible for using our business systems to resolve customer inquiries accurately and efficiently by processing product and calibration quotes and orders. Additional responsibilities may include answering and responding to customer inquiries relating to products and calibration services via the telephone.

• Follow proper order entry procedures for quotes and orders.
• Demonstrate basic proficiency in satisfying customer needs while ensuring adherence to company business and operational/transactional guidelines.
• Become knowledgeable on our products and services while demonstrating a consistent effort to increase job skills in technical proficiency.
• Ability to work with electronic Excel and Word documents, basic knowledge of formulas, discounting, charts, cut and paste functions.
• Assist internal and external customers by incorporating Standards of Sales & Service Excellence when processing calibration and product quotes and orders.
• Ability to analyze and determine any changes or enhancement opportunities to current processes, procedures, and customer approaches.
• Performs other duties as assigned.

Qualifications

• Associates Degree required; Bachelor’s preferred - equivalent combination of education, training, and experience may be considered.
• 2+ yrs. related experience (customer service, data entry, and/or telephone sales preferred).
• Must be well organized with excellent attention to detail and accuracy.
• Ability to multi-task and pivot is a must in this fast-paced environment.
• Excellent verbal and written communication skills.
• Must be computer literate and proficient in using hardware, peripherals, and standard computer software programs.
• Proficient in Microsoft Office – Outlook, Excel, Word, and Acrobat Adobe.
• Must have excellent follow-up skills.
• Must have ability to learn and apply pricing strategies to win quotes.
• Effective and Positive Communication.
• Problem Solving and Resourcefulness.
• APLUS and Salesforce experience is a plus.
• Quality, Accuracy and Productivity.

Requirements

• Sit for extended periods of time and maintain concentration for prolonged periods of work.
• Use a computer for extended periods to type, operate a mouse, and perform other tasks.
• Communicate effectively, both verbally and in writing, with colleagues, clients, and vendors.
• Stand, walk, and move around the office as necessary to meet job requirements and attend meetings.
• Lift and move objects or equipment weighing up to 25 pounds on an occasional basis.
• Attend off-site events or meetings, which may require travel on an occasional basis.

Benefits

• Work that matters.
• A values-based culture where people care about each other and the work they do together.
• Flexibility.
• Training and development to accelerate learning and career advancement.
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!