[Hiring] Quality Virtual Support II @Caliber Collision

Role Description

• Write customer-pay estimates virtually using CCCOne based on customer-submitted photos
• Accurately assess damage and determine appropriate repair procedures
• Ensure all estimates align with Caliber Collision standards and meet customer expectations
• Prepare and send completed estimates to customers via CCCOne
• Contact customers by phone after completing their estimate to review key details, answer questions, and guide them toward scheduling their repair at a nearby Caliber Collision location
• Communicate with internal teams to clarify estimate details or escalate issues as needed
• Maintain accurate records by updating internal tracking systems and communication platforms to ensure visibility and continuity across teams
• Comply with all Caliber safety policies, procedures, and quality standards
• Perform other duties as assigned

Qualifications

• 3 years’ experience writing collision repair estimates, preferably using CCCOne
• Strong knowledge of vehicle repair procedures and damage analysis
• Ability to work independently in a fast-paced, virtual environment
• Professional phone communication skills with the ability to clearly explain estimate details and confidently guide customers toward scheduling their repair
• Excellent written and verbal communication skills for both internal and external interactions
• Detail-oriented with strong organizational and time-management skills
• Comfortable navigating multiple digital platforms and updating internal tracking systems
• High level of integrity, accountability, and commitment to customer satisfaction
• Ability to adapt to workflow changes and take initiative as business needs evolve