[Hiring] Provider Relations Specialist @Step Up For Students

Role Description

The Provider Relations Specialist serves as a key liaison between educational providers, schools, and Florida scholarship program stakeholders, delivering a high-quality customer experience while ensuring program success. This role drives day-to-day provider engagement and relationship management initiatives, fostering strong partnerships and supporting operational excellence across all service channels.

Responsible for overseeing provider relations activities, the position focuses on:

• Quality assurance
• Customer satisfaction
• Process optimization
• Service delivery excellence

The role ensures the integrity, accuracy, and confidentiality of sensitive program data while maintaining strict compliance with all applicable state and federal regulations.

Working in a dynamic, fast-paced environment, the Provider Relations Specialist demonstrates exceptional adaptability, problem-solving, and communication skills to address evolving business needs and stakeholder expectations. This position plays a critical role in identifying continuous improvement opportunities, promoting best practices, and enhancing the overall provider experience. The role reports directly to the Manager, Provider Relations.

Location: Remote (United States)

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• High-school degree; college degree preferred although not required.
• Ability to work cross-functionally.
• 2 years’ experience in an office setting preferred.
• 2 or more years of customer service experience.

Requirements

• Strong customer service and relationship-building skills.
• Attention to detail with experience maintaining accurate and confidential data.
• Ability to adapt, prioritize tasks, and solve problems in a fast-paced environment.

Benefits

• Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts.
• Competitive 401(k) with company match to help you plan for the future.
• Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace.

Interview Process

• Veriff Identity Verification
• Recruiter Video Interview
• Video Interview with The Director, Provider Relations and Manager, Provider Relations
• Final Interview with Panel

Working Conditions and Equipment Use

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.