[Hiring] Data Portal Specialist @The Workforce Group

Role Description

The Workforce Group, a LEMOINE company, is seeking a detail-oriented Data Portal Specialist to support a federal human services program serving vulnerable populations, including young adults and families. This role sits at the center of case operations and handles:

• Case triage
• Address verification
• Sponsor contact
• Case coordination
• Field operations support
• Travel logistics
• Quality review
• Secure uploads to the Portal

The Data Portal Specialist ensures each case record is accurate, complete, verified, and ready for submission, reporting, or closure. The role requires:

• Strong attention to detail
• Sound judgement
• Clear communication
• Ability to manage multiple cases and deadlines while protecting sensitive information

Qualifications

• High school diploma or equivalent required
• Associate or bachelor’s degree in human services, social work, criminal justice, psychology, sociology, public administration, business administration, data management, quality management, or related field preferred
• Minimum of one year of experience in data entry, quality review, case review, records review, administrative operations, human services support, case management support, compliance support, or similar work preferred
• Strong attention to detail and ability to spot errors, duplicates, missing information, and conflicting records
• Ability to triage and prioritize a high volume of cases under tight deadlines
• Strong phone and written communication skills, including professional contact with members of the public
• Experience with address verification, records research, or coordinating travel and scheduling for field teams is highly preferred
• Proficiency with Microsoft Office, especially Excel (sorting, filtering, data cleanup, trackers)
• Experience supporting federal, state, local government, human services, emergency response, disaster recovery, or field-based programs is highly preferred
• Ability to maintain confidentiality, professional boundaries, and ethical standards
• Bilingual English/Spanish is highly preferred
• Must be authorized to work in the United States

Requirements

• Review incoming cases, assess priority and completeness, and route them to the right team based on program guidelines
• Coordinate case activity across field operations, case research, data, reporting, quality, and program leadership teams
• Track case status, pending actions, deadlines, and escalate time-sensitive or high-risk cases according to established procedures
• Research and verify addresses using approved tools and resources
• Contact sponsors to confirm information, schedule visits, and collect required details
• Document every contact attempt and outcome objectively, flag conflicting or unverifiable information for follow-up
• Support field teams with assignments, scheduling, routing, and pre-visit preparation
• Coordinate travel bookings, itineraries, and changes in line with program travel policy
• Serve as a point of contact for field staff and review field visit notes for timeliness and completeness
• Enter, upload, and validate case data and documentation into the Portal and other approved secure systems
• Perform batch uploads, resolve upload errors, and reconcile records across systems and trackers
• Review case documentation, contact notes, field notes, escalation records, and closure rationale for accuracy, completeness, and consistency
• Identify missing documentation, duplicates, inconsistent outcomes, and supported conclusions, then coordinate corrections through resolution and maintain audit trails and correction records
• Protect sensitive participant, program, and Government-related information
• Participate in required training, briefings, quality review meetings, and staff meetings
• Perform additional duties as assigned

Benefits

• This position is primarily remote/or operations hub-based
• Requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools
• Supports deadline-driven operations requiring accuracy, confidentiality, responsiveness, and consistent communication with multiple teams
• Schedule may vary based on operational needs, case volume, quality review requirements, reporting deadlines, and surge activity
• Evening, weekends, holiday, extended-hour, or surge support may be required
• Limited travel may be required for training, audits, meetings, or operational coverage

Federal Contract Requirements

• Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks, and other job-related screening requirements
• Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work
• Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements
• Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments