[Hiring] Provider Enrollment Support Analyst @Accenture

Role Description

The Provider Enrollment Support Analyst serves as a key liaison between Medicaid providers and the project team, ensuring accurate communication, timely issue resolution, and support throughout the provider enrollment process. This role requires strong problem-solving abilities, excellent customer service skills, and a thorough understanding of Medicaid programs and policies.

• Act as the primary liaison for Medicaid providers, ensuring clear and effective communication.
• Research, investigate, and resolve provider questions, requests, and issues with a focus on provider enrollment.
• Identify root causes and implement resolutions for provider inquiries and challenges.
• Educate providers on applicable policies, procedures, and program updates.
• Maintain comprehensive knowledge of Medicaid programs, processes, and guidelines.
• Handle customer requests promptly while maintaining a positive provider experience.
• Use available tools and resources to deliver accurate and timely research assistance.
• Meet all contractual requirements while fostering positive working relationships with providers, colleagues, and project stakeholders.
• Interact professionally and effectively with all levels of management and client representatives.
• Attend in-person visits, training, and events to deliver provider education and support.
• Ability to travel up to 10 percent, reliable vehicle required.

Qualifications

• Minimum of 2 years of healthcare experience OR Minimum of 2 years of experience in Medicaid, Medicaid Managed Care, and/or Health Plan Managed Care.

Requirements

• Experience with Provider Enrollment or Credentialing (preferred).
• MS Office experience (preferred).

Benefits

• Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan.
• Bonus opportunities.
• Paid holidays and paid time off.