[Hiring] Prospective Patient Advocate @Clear Choice

Role Description

Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step. The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people’s health journey.

Responsibilities

• Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services.
• Support prospective patients by thoroughly explaining our services and how they differ from competitors or other alternatives.
• Listen empathetically and think critically to determine if our services are the right fit for each prospective patient’s unique situation.
• Work with prospective patients to schedule a free consultation and prepare them for a successful consultation and evaluation.
• Spend a majority of your time on the phone with inbound calls from prospective patients and making outbound calls to existing leads (no cold calling).
• Exhibit empathy, compassion, and conviction when speaking with prospective patients to help impact their lives for the better.
• Show confidence and expertise in overcoming objections.
• Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement.
• Act as an ambassador to the ClearChoice Core Values: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

Qualifications

• Strongly in need of bilingual Spanish-English candidates.
• A strong desire to help those in need and work for a mission-driven organization.
• 1-2 years consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value).
• 1+ years experience in a field requiring a high level of empathy.
• 6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies.
• 1+ years call center experience or related experience with high volume inbound and outbound calls.
• Experience in a role that utilizes scripts or call flows.
• Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection).
• A confident approach and ability to quickly build rapport while maintaining control of the conversation.
• Goal-oriented individual with a drive for performance.
• Comfortable seeking and receiving coaching and guidance.
• Excellent verbal and written communication skills.
• Self-motivation, drive, and initiative.
• Excellent attention to detail and multitasking skills.
• Experience with Salesforce and G-suites a plus.

Requirements

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors.
• Proficient with computer problem-solving skills and setup.
• Secure, reliable, and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed).
• Must have a dedicated and private home workspace with minimal distractions and NO visibility to your computer screen.
• Remote positions are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY.

Benefits

• Medical, dental & vision benefits.
• Options for Flexible Spending Accounts and Health Savings Accounts.
• 401K Investment Plan with employer match after 12 months of employment.
• Company paid holidays and paid time off/vacation.
• Thorough and intensive new hire paid training program and ongoing training and coaching.
• Phenomenal culture committed to supporting our employees to change the lives of those we serve.
• Position is fully remote.
• $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average).
• On top of the base compensation, we offer a bonus program which is uncapped and paid monthly.
• Monthly target bonuses can increase your base compensation by 15% to 40%.
• Weekend pay differential of $1.50/hour.