[Hiring] Property Field Claims Representative @Virginia Farm Bureau Mutual Insurance

Role Description

Virginia Farm Bureau is seeking a customer-focused Property Field Claims Representative (PFCR) to join our claims team. The PFCR is responsible for handling a variety of property damage and liability claims and providing efficient settlements in accordance with company procedures and standards.

This position may be filled at one of several levels depending on a candidate's experience, technical expertise, education, and demonstrated ability. We are actively seeking qualified candidates ranging from entry-level adjusters to highly experienced property claims professionals.

• Level 1 - PCR: Entry-level role responsible for investigating losses, preparing estimates, evaluating damages, communicating with insureds and contractors, and developing property claims expertise.
• Level 2 - PCS: Performs PCR responsibilities with greater independence, handles more complex claims, exercises increased authority, and serves as a resource for claims handling and estimating questions.
• Level 3 - SPCR: Performs PCS responsibilities while managing higher-value and more complex losses, preparing larger estimates, exercising stronger decision-making authority, and mentoring less experienced team members.

Field based position that does require traveling in Central Virginia territory. Company Auto provided with covered gas, insurance, and maintenance. Applicants must reside in the state of Virginia to be considered for the position, no relocation assistance offered.

Hours: Monday - Friday, 8:00am-4:30pm

Full-time salaried position with benefits

Qualifications

• College degree or equivalent work experience.
• Relevant experience in property claims, insurance, construction, restoration, estimating, or a related field.
• Level placement will be based on the selected candidate's experience, technical expertise, certifications, and demonstrated capabilities.
• Typical experience ranges: PCR (0-2 years), PCS (2+ years), SPCR (5+ years).
• Proficiency with Xactimate and understanding of building construction appropriate to job level.
• Excellent communication, customer service, investigation, negotiation, organizational, and problem-solving skills.

Requirements

• Investigate all losses assigned for Virginia Farm Bureau members.
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Evaluate and Estimate claims using photos, measurements, estimating platforms, and other available resources.
• Promptly reply to all complaints as requested.
• Advise Underwriting Department on all poor risks.
• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

Preferred Qualifications/Skills

• 5 years previous property claims experience
• Knowledge of insurance contracts issued by the company
• Experience with casualty insurance claims

Benefits

• Exceptional benefits package, including ongoing job development and support in all roles.
• Paid training and continuing education reimbursement.
• Medical and dental insurance available on your first day.
• Generous employee 401K contribution.
• Excellent Paid Time off (PTO) plan and more!