[Hiring] Auto Claims Representative @Virginia Farm Bureau

Role Description

Virginia Farm Bureau is seeking a customer-focused Auto Claims Representative (ACR) to join our claims team. The ACR is responsible for preparing automotive repair estimates which accurately reflect the reasonable dollar cost of damage sustained and settle total loss vehicles on behalf of the company.

This position may be filled at one of several levels depending on a candidate's experience, technical expertise, education, and demonstrated ability. We are actively seeking qualified candidates ranging from entry-level adjusters to highly experienced auto claims professionals.

• Career levels 1-3 include: Auto Claims Representative (ACR), Auto Claims Specialist (ACS), and Senior Auto Claims Representative (SACR).
• The core responsibilities are similar across all levels; however, higher levels assume increased claim complexity, greater authority, higher settlement responsibility, advanced estimating expertise, mentoring expectations, and technical leadership responsibilities.

• Level 1 - ACR: Entry-level role responsible for investigating losses, preparing estimates, evaluating damages, communicating with insureds and contractors, and developing property claims expertise.
• Level 2 - ACS: Performs ACR responsibilities with greater independence, handles more complex claims, exercises increased authority, and serves as a resource for claims handling and estimating questions.
• Level 3 - SACR: Performs ACS responsibilities while managing higher-value and more complex losses, preparing larger estimates, exercising stronger decision-making authority, and mentoring less experienced team members.

Hours: Monday - Friday, 8:00am-4:30pm

Full-time salaried position with benefits

Qualifications

• Bachelor’s degree or equivalent experience
• 3 years minimum material damage experience
• I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license (To be considered for SACR)

Requirements

• Strong MS Office skills and experience working with estimating software
• Prior field estimated body shop experience
• Prior automotive experience (repair/mechanical)
• Proven ability to settle total loss vehicles
• Strong estimating and negotiation skills
• Excellent interpersonal skills
• High level of initiative
• Professional attitude and appearance
• Proven ability to work well both independently and in a team environment
• Audit Score of 95% (to be considered for ACS) or 97% or higher (to be considered for SACR)

Benefits

• Exceptional benefits package
• Ongoing job development and support in all roles
• Paid training and continuing education reimbursement
• Medical and dental insurance available on your first day
• Generous employee 401K contribution
• Excellent Paid Time off (PTO) plan
• And more!