[Hiring] Property Claims Advisor @Allstate

Role Description

Our team is growing, and we are actively looking to hire a Property Claims Advisor specializing in Condominium Claims. Reporting to the Manager, Property Claims, this position is technical in nature and focused on the investigation, assessment, and resolution of homeowner and condominium-related property claims.

The successful candidate will leverage strong analytical skills to:

• Review complex condominium documentation
• Determine coverage and liability
• Provide customers with exceptional service throughout the claims process

Qualifications

• Minimum of 1-2 years of relevant Property Claims Advisor experience
• Prior insurance experience and knowledge of property claims handling
• Experience handling condominium property claims is considered a strong asset
• Knowledge of condominium ownership structures, declarations, bylaws, and maintenance responsibilities
• Strong analytical and document review skills with the ability to interpret complex condominium documentation and apply findings to claims decisions
• Ability to assess responsibility and liability between condominium corporations and unit owners
• Strong critical thinking skills with the ability to identify strengths, weaknesses, and potential exposures within a claim
• Excellent communication, negotiation, and customer service skills
• Strong organizational skills with the ability to manage multiple files in a fast-paced environment
• Bilingualism (English/French) is considered an asset

Requirements

• Promote customer-centric values and deliver an exceptional claims experience
• Interpret insurance policy wording, determine policy coverage, and establish appropriate reserves on assigned claims
• Investigate, negotiate, and settle homeowner and condominium property claims of moderate to high complexity via telephone and written correspondence
• Review and analyze condominium-related documentation, including declarations, bylaws, rules, reserve fund studies, corporation correspondence, and other governing documents
• Assess ownership, maintenance, and repair responsibilities between unit owners and condominium corporations
• Investigate and evaluate losses involving common elements, exclusive-use common elements, and individual units
• Interpret policy coverage in conjunction with condominium governing documents to support accurate claim decisions and settlements
• Collaborate with condominium corporations, property managers, restoration vendors, legal representatives, and other stakeholders to facilitate the effective resolution of claims
• Take ownership of customer concerns and provide timely solutions to complex claim situations
• Maintain a caseload reflective of a Property Claims Advisor and effectively manage competing priorities
• Ensure files are thoroughly documented and comply with company policies, procedures, and regulatory requirements
• Settle claims within personal authority and follow established escalation guidelines for claims exceeding authority levels
• Work collaboratively with Homeowner Adjusters, Claims Assistants, and other internal partners to achieve business and customer objectives

Benefits

• Flexible work arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office Program (receive up to $400 reimbursement for office equipment purchases)
• Student Loan Payment Matching Program for government student loans
• Comprehensive Retirement Savings Program with employer-matched contributions
• Annual wellness allowance to support employee health and wellbeing
• Personal Reflection Day
• Tuition reimbursement
• Opportunities to support local communities through volunteerism and charitable initiatives