[Hiring] Program Services Specialist @Talentuition, LLC

Role Description

The Program Services Specialist is primarily responsible for assisting military providers with technical support for DoD/Military programs and services. The specialist provides confidential and supportive assistance to prospective fee assistance provider applicants who contact CHILD CARE AWARE® OF AMERICA by phone, email, or refer themselves through online inquiry. The specialist ensures that all required documentation for child care assistance is submitted by providers and updates military providers’ information in CHILD CARE AWARE® OF AMERICA’s databases.

Qualifications

• Bachelor’s degree in early childhood development, education, social work, psychology required.
• An associate’s degree in early childhood development, education, social work, psychology and 2 years of experience in education, social work, or direct-service field may substitute for bachelor’s degree.
• Proven experience providing customer service to diverse populations. Conflict resolution experience a plus.
• Experience in social services, human services, or child development setting.
• Experience with case management and multi-tasking.
• Experience with call center environment.
• Experience in computerized database functions.
• Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills.
• Experience with the Microsoft Office suite of products and Internet-savvy.
• Exceptional oral and written communication skills.
• Background or experience in early childhood education or the military is a plus.
• Fluency in Spanish is a plus.

Requirements

• Knowledge of fee assistance program policies and procedures.
• Knowledge of database management and record keeping procedures.
• Knowledge of superior customer service principles.
• Exceptional critical thinking and decision-making skills.
• Exceptional interpersonal skills to engage clients.
• Strong organizational, time management, and troubleshooting skills.
• Strong facilitation and conflict resolution skills and the ability to negotiate between diverse perspectives.
• Active listening skills.
• Ability to acquire information regarding different subjects, analyze, select and present information in an acceptable form for diverse audiences.
• Ability to manage competing priorities under strict deadlines while maintaining a high level of attention to detail in a fast-paced environment.
• Ability to work in high-stress situations and be able to problem solve effectively.
• Ability to perform investigative and critical thinking tasks.
• Ability to work independently, in teams, and well with individuals of varying backgrounds and skill levels to achieve program goals.
• Ability to establish and maintain effective working relationships with all levels of management.
• Ability to analyze problems and work with clients to resolve issues or escalate to a higher level of support.

Benefits

• Comprehensive Health Coverage: Top-tier medical, dental, and vision insurance.
• Flexible Spending Account options for Health and Dependent Care.
• Generous Paid Time Off: Ample vacation days, sick days, paid holidays, school events leave, and personal leave.
• Flexible Work Arrangements: Remote or hybrid options available.
• Retirement Plans: Competitive 403b match program and retirement planning resources.
• Child Care Stipend: Monthly subsidy to help cover the cost of child care.
• Community: Engaging events to ensure team connection in a virtual environment.