[Hiring] Production Support Specialist @Neighbors Bank

Role Description

At Neighbors Bank, we know that delivering a seamless lending experience requires more than great products and technology - it takes precision, care, and a team that thrives behind the scenes. That’s where you come in. We’re looking for a detail-oriented, organized, and service-driven professional to join our Production Support team. In this full-time role, you’ll help keep our mortgage operations running smoothly by managing documentation, ensuring compliance, supporting loan officers, and maintaining the systems that power our lending process.

If you’re someone who enjoys organizing workflows, solving problems, and making complex tasks look effortless, all while collaborating across teams in a fast-paced environment, we’d love to talk.

What You’ll Do

• Prepare and issue Initial Loan Estimates (ILEs) in accordance with TRID requirements, ensuring accuracy, documentation integrity, and timely delivery.
• Administer system access and user permissions across Encompass, CRM, and related platforms, providing workflow support and maintaining reporting accuracy.
• Audit loan officer communications to ensure consistency, compliance, and adherence to established workflow standards.
• Obtain and verify borrower employment and income documents.
• Coordinate with borrowers and contractors to confirm repair completion for escrow holdbacks and manage related disbursement processes.
• Manage and evaluate incoming mortgage leads by reviewing credit and income information to determine next steps and support loan officer readiness.
• Communicate with borrowers to clarify documentation, provide updates, and ensure a smooth prequalification experience.
• Monitor the team’s shared mailbox to maintain timely response standards and accurate document processing.
• Maintain organized borrower documentation in MyQ and assist with additional production support duties as needed.

Qualifications

• 2+ years of experience in data entry or audit-type work.

Requirements

• This position requires that new employees register with the NMLS. After onboarding, Neighbors Bank will help you facilitate and complete this process, and cover the full cost.
• Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IA, IN, KS, MS, MO, MT, OK, SC, TX, UT, and VA.
• Unfortunately, we cannot consider any exceptions to this location requirement.

Benefits

• Health and dental coverage
• A wellness program
• 401(k) match
• PTO
• Paid holidays
• A monthly WFH reimbursement
• And more!

A Quick Note

This role is not for you if you dislike detailed, process-driven work or shy away from structure and collaboration. We’re looking for someone who gets satisfaction from keeping processes organized, ensuring accuracy, and driving daily production support with independence and care.

Company Description

Neighbors Bank is proud to be an Equal Opportunity Employer committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.