[Hiring] Product Support Consultant @SupportYourApp

Role Description

Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding customer support via chats, emails, and calls
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates
• Troubleshoot technical issues over the phone
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

Qualifications

• Excellent English (C1 for both written and spoken is a must)
• 1+ year experience in customer support
• Strong verbal communication skills
• Previous experience with a wide product range
• Comfortable using technical terminology and guiding customers through troubleshooting steps
• Pre-sales experience
• Attention to details
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.