[Hiring] Product Support and Enablement Specialist @Corpay

Role Description

Corpay is looking to hire a Product Support and Enablement Specialist within our Lodging division. This position falls under our ALE Solutions Product Management team and reports to the Product Manager. In this role, you will serve as the primary support resource for internal and external users of ALE Solutions' software applications, resolving or escalating user issues to appropriate teams, providing progress updates to end users regarding issue status, identifying and reporting trends in support issues, creating and presenting informative training materials, and collaborating with various teams to maintain accurate data and functionality.

Responsibilities

• Product Support
  • Providing technical support to internal and external users via email and phone from issue intake to resolution
  • Escalating unresolved issues to appropriate technical and non-technical teams
  • Creating, managing, and deactivating user profiles and passwords, including clean-up of duplicate accounts
  • Creating and maintaining insurance company configurations and hierarchies
  • Identifying patterns and trends in support issues and escalating findings to the product team
• Internal Enablement
  • Creating and running department-specific employee trainings and demos
  • Working with the product team to develop department-specific educational resources
  • Providing the product team learnings and feedback gleaned from educating various departments
  • Answering co-worker questions related to ALE products
  • Participating in product development meetings to suggest ideas for new products or services
  • Staying up to date with the latest product enhancements and features
• Data and Reporting
  • Assisting the Product Team by generating internal and customer-facing reports
  • Taking appropriate steps to promote data accuracy within applications

Qualifications

• Bachelor's Degree in a relevant field or equivalent combination of education and work-related experience
• 2-4 years of experience in a product support or training role
• Strong understanding of user management principles and access control procedures
• Excellent written and verbal communication skills, with the ability to explain complex technical information in a clear and concise manner
• Proven ability to create engaging and informative training materials (e.g., user guides, presentations, online tutorials)
• Ability to work independently and as part of a cross-functional team
• Strong analytical and problem-solving skills
• Passion for customer success and a commitment to delivering exceptional service
• Experience with Microsoft Excel and Outlook
• Experience with insurance industry terminology and processes a plus

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The anticipated salary range for this position is $65,000 - $70,000 annually. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies. Salary is one component of Corpay's total compensation package for employees.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.