[Hiring] Process Service Representative @Veritext

Role Description

Providing our clients with exceptional service is the foundation of our business. In Process Service (Records/Process Service), you will be responsible for processing and following up on all incoming records produced via mail, email or fax.

• Monitor mail, email, and faxes to process incoming requests for records
• Act as a liaison between clients and resources
• Receive all incoming requests from clients and resources and distribute to appropriate folder
• Locate resources for job assignments
• Initiate and timely dispatch requests to the resource for service of process of legal documents and document retrievals
• Coordinate and confirm resource receipt of job assignment
• Monitor jobs in progress and update the company database with all information
• Review all legal documents for accuracy and prepare Affidavits when necessary

Qualifications

• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must possess excellent written and verbal communication skills
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with good problem solving skills
• Proficiency in Microsoft Office is required

Benefits

• Fully Remote option