[Hiring] PRN Patient Flow Coordinator @Cleveland Clinic

Role Description

This role involves optimizing patient flow to maximize enterprise capacity and support all inpatient placement activities for assigned areas and locations.

• Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
• Support centralized communications between referring and accepting provider services for patients that will be admitted as a direct admit from home or office.
• Manage bed planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources, and enterprise capacity.
• Communicate and collaborate with Access Nurses, Hospital Transfer Flow Coordinators, and Nursing Operations Managers in triage, prioritization, and all bed assignment activities associated with accurate patient transfer and placement needs.
• Collaborate with nursing and other ancillary departments to maximize day-to-day patient and bed flow management.
• Utilize standardized patient placement processes across all areas of responsibility.
• Assign beds for all patients according to diagnosis and/or specific needs.
• Communicate hospital census information and correct reported census errors.
• Follow HIPAA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
• Oversee emergency and electronic back-up methods and procedures to support patient flow.
• Provide feedback to the supervisors related to process delays.
• Meet regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
• Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow, and department development.
• Interpret and support policies, procedures, and safety standards to facilitate daily operations.
• Develop and promote long-term relationships with referring facilities.

Qualifications

• High School Diploma or GED
• Two years of extensive customer service/healthcare experience, such as patient registration or appointment scheduling
• Knowledge of medical terminology
• Strong customer service, communication, and organizational skills

Requirements

• Previous experience in a hospital admission or patient flow setting
• Working knowledge of computerized hospital admission/bed management systems or other related office functions
• Computer experience in Epic, Microsoft Word, and Excel
• Typing speed of 35 WPM

Benefits

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Cleveland Clinic Benefits

Physical Requirements

• Requires sitting for long periods of time, multitasking, manual dexterity to operate computers, and normal or corrected vision.
• Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
• Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.