[Hiring] Priority Response Specialist @AMERICAN REPAIR MAINTENANCE LLC

Role Description

We are currently searching for a Part-Time Priority Response Specialist to join our Client Services team. This weekend position offers a consistent schedule of Saturday and Sunday, 6:00 PM - 2:00 AM (16 hours per week). You'll report to our Priority Response Supervisor and play a vital role in delivering the highest standard of customer service during critical after-hours periods. This is a perfect opportunity for a self-starter who is detail-oriented, reliable, able to collaborate with their team, and thrives in a fast-paced environment. With potential opportunities for additional hours as needed, this role offers both consistency and flexibility.

• Resonate with our mission, vision, and values as an organization and foster a culture of accountability that reflects these values.
• Utilize your 2+ years of experience in Customer Service, in addition to your high school diploma or equivalent vocational education.
• Dispatch field technicians and external contractors to emergency work order requests efficiently using various means of communication.
• Communicate proactively with technicians, field supervisors, and sub-contractors to ensure timely service delivery and follow-up via phone, text, and/or email.
• Create and send work orders while ensuring client portals and Keynote are consistently updated with accurate, detailed status information.
• Answer high call volumes, respond to voicemails, and monitor emails to address client and technician needs promptly.
• Research and resolve client issues through collaboration and problem-solving, working to de-escalate concerns and create positive outcomes.
• Maintain thorough notes within ARM software and promote best practices in a positive, collaborative environment.

Qualifications

• 2+ years of experience in Customer Service.
• High school diploma or equivalent vocational education.

Requirements

• Ability to dispatch field technicians and external contractors efficiently.
• Proactive communication skills with technicians, field supervisors, and sub-contractors.
• Ability to manage high call volumes and respond to voicemails and emails promptly.
• Strong problem-solving skills to research and resolve client issues.
• Familiarity with ARM software for maintaining notes and best practices.

Benefits

• Competitive hourly base pay up to $20/hr.
• Earned Sick Time: Accrue 1 hour of paid sick time for every 30 hours worked, as required by Michigan's Earned Sick Time Act (ESTA).
• Paid Overtime (when applicable).
• Fully remote work environment with the exception of initial training period (2-3 weeks, in office) and occasional meetings as needed.
• Consistent weekend schedule with potential for additional hours and growth opportunities.