Priority Response Specialist @AMERICAN REPAIR MAINTENANCE LLC
Customer Service
Salary usd 18 - 20 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type part-time
Posted 5d ago

[Hiring] Priority Response Specialist @AMERICAN REPAIR MAINTENANCE LLC

5d ago - AMERICAN REPAIR MAINTENANCE LLC is hiring a remote Priority Response Specialist. πŸ’Έ Salary: usd 18 - 20 per hour πŸ“Location: USA

Role Description

We are currently searching for a Part-Time Priority Response Specialist to join our Client Services team. This weekend position offers a consistent schedule of Saturday and Sunday, 6:00 PM - 2:00 AM (16 hours per week). You'll report to our Priority Response Supervisor and play a vital role in delivering the highest standard of customer service during critical after-hours periods. This is a perfect opportunity for a self-starter who is detail-oriented, reliable, able to collaborate with their team, and thrives in a fast-paced environment. With potential opportunities for additional hours as needed, this role offers both consistency and flexibility.

  • Resonate with our mission, vision, and values as an organization and foster a culture of accountability that reflects these values.
  • Utilize your 2+ years of experience in Customer Service, in addition to your high school diploma or equivalent vocational education.
  • Dispatch field technicians and external contractors to emergency work order requests efficiently using various means of communication.
  • Communicate proactively with technicians, field supervisors, and sub-contractors to ensure timely service delivery and follow-up via phone, text, and/or email.
  • Create and send work orders while ensuring client portals and Keynote are consistently updated with accurate, detailed status information.
  • Answer high call volumes, respond to voicemails, and monitor emails to address client and technician needs promptly.
  • Research and resolve client issues through collaboration and problem-solving, working to de-escalate concerns and create positive outcomes.
  • Maintain thorough notes within ARM software and promote best practices in a positive, collaborative environment.

Qualifications

  • 2+ years of experience in Customer Service.
  • High school diploma or equivalent vocational education.

Requirements

  • Ability to dispatch field technicians and external contractors efficiently.
  • Proactive communication skills with technicians, field supervisors, and sub-contractors.
  • Ability to manage high call volumes and respond to voicemails and emails promptly.
  • Strong problem-solving skills to research and resolve client issues.
  • Familiarity with ARM software for maintaining notes and best practices.

Benefits

  • Competitive hourly base pay up to $20/hr.
  • Earned Sick Time: Accrue 1 hour of paid sick time for every 30 hours worked, as required by Michigan's Earned Sick Time Act (ESTA).
  • Paid Overtime (when applicable).
  • Fully remote work environment with the exception of initial training period (2-3 weeks, in office) and occasional meetings as needed.
  • Consistent weekend schedule with potential for additional hours and growth opportunities.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Priority Response Specialist @AMERICAN REPAIR MAINTENANCE LLC
Customer Service
Salary usd 18 - 20 per..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type part-time
Posted 5d ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later