[Hiring] Principal Customer Success Manager @Seeq

Role Description

The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq’s most strategic customers to transform how they work and realize the full value of their investment in Seeq. Our focus within Customer Success is to retain and grow, delight, and deliver measurable value across the customer lifecycle.

Seeq is in scale-up mode with rapid growth. The ideal candidate has experience building customer success motions in fast-growing environments and working with advanced analytics or industrial intelligence platforms sold and implemented in manufacturing. Seeq sells into O&G, Chemicals, Pharma, Power, MMM, and other process manufacturing industries, partnering with customer personas such as manufacturing leaders (COO, CMO), IT/OT leaders (CDO, CIO, CTO), and manufacturing SMEs (process engineers, production managers, digital transformation leaders).

Qualifications

• 8+ years in customer-facing roles for B2B SaaS or industrial intelligence platforms serving multinational or industrial/manufacturing organizations.
• Strong track record managing complex enterprise accounts; prior Senior/Strategic CSM or equivalent experience strongly preferred.
• Deep experience in process manufacturing industries (O&G, Chemicals, Pharma, Power, MMM) and industrial/manufacturing environments.
• Significant experience presenting to and influencing Senior Director+, VP, and C-level executives in global industrial organizations.
• Highly data-driven, with demonstrated ability to interpret customer health signals, usage patterns, and business metrics.
• Adept at translating corporate objectives into concrete account strategies and success plans.
• Demonstrated experience collaborating with Sales, Services, Product, Training, and Support.
• Strong facilitation, communication, and storytelling skills.
• Comfortable operating with high autonomy in ambiguous, fast-changing environments.
• Willingness to travel as needed to support strategic customer relationships and key account milestones.
• Bi-lingual or multi-lingual strongly preferred: English, French, Spanish.

Requirements

• Own a portfolio of Seeq’s largest, most complex, and highest-potential customers.
• Develop, socialize, and execute strategic success plans that align Seeq’s capabilities to customers’ enterprise-level initiatives.
• Lead quarterly and executive business reviews (EBRs/QBRs).
• Serve as the primary executive-facing point of contact and trusted advisor.
• Drive deep and broad adoption across the customer’s organization.
• Identify, prioritize, and quantify high-impact use cases.
• Own the renewal and commercial strategy for your portfolio.
• Collaborate closely with the account team to build and execute comprehensive account plans.
• Act as the senior escalation point for high-risk and high-visibility situations.
• Translate customer feedback into prioritized requirements for Product and Engineering.
• Champion the “voice of the customer” within Seeq.
• Mentor and coach other CSMs and cross-functional teammates.
• Use customer health indicators and product usage data to assess account performance.
• Systematically document account strategies, risks, and opportunities.
• Contribute to the design and continuous improvement of Customer Success processes.

Benefits

• Competitive salary plus bonus incentives.
• $172,000 USD base salary plus variable.
• Approximately £127,000 or €146,000.
• 12-week paid Seeq family leave.
• Unlimited PTO.
• Internet and mobile phone reimbursements.
• Medical benefits.
• Group term life insurance.
• Short-term and long-term disability insurance pre-tax benefits.
• Voluntary vision and dental (ortho).
• Vacation bonus program.
• Employee Assistance Program.
• Generous home office allowance.
• Pet-friendly workspace.
• You love your job!