[Hiring] Principal Customer Success Account Manager @Microsoft

Role Description

Join Microsoft’s U.S. Public Sector Industries Defense Industrial Base (DIB) team – where mission meets innovation. The Defense Industrial Base (DIB) Operating Unit (OU) is a strategically critical organization with a bold mandate: to consolidate, simplify, and accelerate Microsoft’s presence across the DIB ecosystem.

This ecosystem includes more than 100,000 organizations spanning aerospace, manufacturing, cybersecurity, mission systems, and advanced research – commercial enterprises that directly support U.S. Federal agencies, including the Department of Defense and other mission‑based intelligence and civilian organizations.

Our role is to help these customers modernize with confidence – securely adopting and scaling Microsoft technologies to meet mission outcomes, regulatory requirements, and long‑term operational resilience.

We are seeking a Customer Success Account Manager (CSAM) to lead customer success strategy and execution for some of Microsoft’s most complex and strategically important DIB customers. This is a senior individual contributor role with enterprise‑level scope, high autonomy, and significant impact.

As a CSAM, you are the strategic owner of customer success for your assigned DIB accounts. You build deep, trusted relationships with customer executives, technical leaders, and internal stakeholders, aligning Microsoft solutions and services to customer business priorities and mission objectives.

You lead the planning, orchestration, and execution of customer success programs – driving adoption, accelerating consumption, improving operational health, and proactively mitigating risks and blockers.

Qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Requirements

• This position requires verification of U.S citizenship due to citizenship-based legal restrictions.
• This role will require access to information that is controlled for export under U.S. export control regulations.
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits

• The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year.
• There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.
• Certain roles may be eligible for benefits and other compensation.