[Hiring] Customer Success @Standard Metrics

Role Description

The Customer Success team at Standard Metrics is responsible for the complete post-sales lifecycle of our customers, working with some of the best venture capital firms and startups in the world. We are hiring a passionate and self-driven team player who is a tenacious problem solver, a strategic thinker, and excellent at relationship management.

• Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users.
• Develop a deep understanding of the customer’s business requirements, challenges, and goals in order to drive successful outcomes including increasing customer lifetime value and collaborating with customers to provide references and testimonials.
• Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal.
• Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption.
• Own renewals and upsells for your assigned book of customers, proactively identifying and addressing churn risk, and accurately forecasting future revenue growth.
• Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and provide an overview of our Product Roadmap and relevant upcoming enhancements.
• Be a champion for our customers with our Product and Engineering teams, ensuring their voices and needs are heard and prioritized.

Qualifications

• 2+ years of relevant experience in a client-facing role, ideally within customer success or account management.
• Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability.
• Experience managing and closing renewals and upsells.
• Strong executive presence and ability to successfully navigate all levels of customer organizations.
• Experience presenting to C-level executives and an ability to influence internal and external decision-makers.
• Ability to work in a high-growth environment with a willingness to tackle projects and work independently.
• Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities.
• Passion for technology, startups, entrepreneurship, and/or venture capital is a plus.

Requirements

• For our employees located in the USA, we aim to pay at or above the market rate of US-based tech hubs like San Francisco or NYC.
• For international roles, we aim to pay top of market for your country.
• The estimated annual salary and variable compensation for this role is between $105,000-$145,000, plus a competitive equity package.
• Actual compensation will be determined based on experience and qualifications.

Benefits

• Health and dental insurance: We cover you and your dependents' medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family.
• Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them.
• Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area.
• Complete transparency: Everyone has full access to business metrics and financial information about the company.
• Regular offsites: While we are a remote-first company, we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.