[Hiring] Prescription Verification Specialist @1-800 Contacts

Role Description

As a Prescription Verification Specialist, you will be able to let your customer service skills shine. You will have the opportunity to contact doctors as well as customers to obtain contact lens prescriptions. You will be in charge of data entry for contact lens prescriptions that you receive. You will help guide our customers through the contact lens prescription verification process by communicating with them directly over the phone, through email or via text messages as needed. Your position will help provide the best customer service possible as you help customers complete their orders!

• Verify contact lens prescriptions by processing inbound faxes from customers and eye care providers (data entry).
• Contact eye care providers to obtain prescriptions for our customers as needed.
• Respond to Call Center agent emails as needed and offer exceptional customer service.
• Advise customers regarding any order adjustments.
• Interact directly with customers over the phone (as needed), through email or via text messages.

Qualifications

• High school diploma (or GED equivalent)
• Excellent oral and written communication skills
• Great typing/computer skills (at least 35 words per minute)
• Hustle and tireless work ethic
• Self-starter, driven, motivated, proactive, and disciplined
• Ability to show up to work on time and work your scheduled shift
• Previous experience in Customer Service and Sales
• Know how to have fun and work hard

Requirements

• Start Date: May 13, 2024
• Training: Three weeks, M-F, 10 AM to 5 pm MST. Fourth week, your selected schedule (Training will be virtual and performed remotely and you will continue to work remotely after training. Ethernet connection required, all other equipment provided.)
• Full Time and part time positions available
• Shift: between 8AM-11PM
• One weekend shift (Saturday or Sunday)
• Pay: $12 an hour (plus bonus potential)

Benefits

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Exposure to internships and training to other roles in the company
• Raffles and numerous giveaways
• Multiple fun company events throughout the year
• PTO accrual and time off policy
• Closed Christmas day, Thanksgiving day, Easter day, and 4th of July