[Hiring] Premium Ticketing Coordinator @ASM Global-SMG

Role Description

The Premium Ticketing Coordinator will play a key role in managing premium ticketing operations, ensuring exceptional service for suite holders, premium seating clients and VIP guests. This position combines operational accuracy with outstanding customer care.

• Coordinate ticketing for premium seating, suites and VIP areas.
• Process ticket sales and manage accounts using Ticketmaster systems, including Archtics.
• Assist with billing, database upkeep and premium account maintenance.
• Support sales efforts for public suites and VIP areas.
• Provide prompt, professional client support and resolve inquiries efficiently.
• Provide event-day support, including box office assistance and ticketing solutions.
• Contribute to strategic initiatives to enhance premium ticket operations and guest experience.

Qualifications

• Previous experience in ticketing, event or venue management, or similar experience preferred.
• Working knowledge of ticketing software.
• Ticketmaster systems, including Archtics preferred.

Requirements

• Working knowledge of Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Good verbal and written communication skills.
• Comfortable working under pressure and managing multiple tasks.
• Strong interpersonal skills and ability to work effectively with diverse teams.

Benefits

• Competitive salary, commensurate with experience.
• Generous benefits package that includes medical, dental, vision, life and disability insurance.
• Paid vacation.
• 401k plan.

Working Conditions

• Location: On Site or Remote (Van Andel Arena, DeVos Performance Hall, Acrisure Amphitheater).
• Flexible availability including nights, weekends and some holidays.

What You'll Gain

• Working alongside a dynamic team at iconic venues hosting premier entertainment in West Michigan.
• Opportunities for growth in premium ticket sales and event operations.
• Rewarding environment where your work directly impacts guest experience.