[Hiring] Premium Support Engineer @SUSE

Role Description

The Premium Support Engineer is assigned to provide support to our enterprise customers with post-implementation product support and is primarily responsible for the identification and resolution of issues with SUSE related products.

• Develop business relationships with the customer account's technical and management staff.
• Support the customer by gaining first-hand knowledge of their system, configuration, and business needs.
• Accelerate response time to requests and ensure that solutions are tailored to meet customer's expectations.
• Pro-actively help the customer avoid potential problems and maintain the environment of SUSE technology in an optimal and efficient manner.
• Respond in a timely manner to any issues that may arise with the implemented SUSE technologies.
• Utilize resources within the Company as needed to assist with issues.
• Listen to the needs of the customers for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development.

Qualifications

• Proven technical skills in designing and delivering enterprise-level solutions in two or more of the following:
• Platform-as-a-Service software & Linux container technology such as Docker/Kubernetes
• Enterprise Linux
• Application Delivery
• A good understanding of the complexities of networking.
• Experience in Red Hat technologies would also be beneficial as would any Linux accreditations.
• Excellent interpersonal skills.
• Proven ability to work independently and take initiative.
• Position requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.
• Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.
• Strong analytical and problem-solving skills.
• Extensive experience in high-tech or software company.
• Basic MS Office and corporate applications knowledge.
• Bachelor’s Degree and/or Applicable Experience.
• Fluency in German and English.

Requirements

• May at times be required to work outside of standard business hours.
• Culture fit with SUSE is essential in the growing organization.

Benefits

• We empower you to be bold, driving your career to create the future you want.
• We celebrate and reward your achievements.
• SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship, and an open mind.
• This is a compelling opportunity for the right person to join us as we continue to scale and prosper.
• You will work in a global community of unique individuals with different backgrounds, talents, skills, and perspectives.
• A truly open community where everyone is welcome, has a voice, and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.