[Hiring] Precertification and Authorization Representative @Mayo Clinic

Role Description

This role reports up through the Revenue Cycle Patient Access team. The Precertification and Authorization Call Center Representative I reports to the Patient Access Supervisor. The position requires interaction and collaboration with:

• Insurance company representatives
• Patients
• Physicians
• Other departments that call into the Prior Auth department

The Precertification and Authorization Call Center Representative I is an intermediate level position responsible for:

• Resolving referral, precertification, and/or prior authorization concerns
• Supporting calls coming into the Prior authorization department
• Answering questions when calls are received
• Routing to the correct area if further assistance is needed

This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Benefits

• Competitive compensation
• Comprehensive benefit plans
• Continuing education and advancement opportunities

Company Description

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. Just as our reputation has spread beyond our Minnesota roots, so have our locations:

• Three major campuses in Phoenix/Scottsdale, Arizona
• Jacksonville, Florida
• Rochester, Minnesota
• Mayo Clinic Health System campuses throughout Midwestern communities
• International locations

Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.