[Hiring] Pre Service Scheduler I @Advocate Health

Role Description

The role involves accurate utilization of a computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. Key responsibilities include:

• Accurate utilization of computerized central scheduling system.
• Prevention of scheduling conflicts and ensuring proper test sequencing.
• Accurate entry of required patient registration data (demographic, insurance, contacts).
• Completion of the Medicare Questionnaire for all Medicare patients.
• Maintaining knowledge of Medicare, Medicaid, and third-party payer requirements.
• Providing patients/customers with accurate preparation and arrival instructions prior to exams.
• Accurate transcription of orders for scheduled outpatient exams.
• Participation in department staff meetings and continuing education.
• Attendance at all mandatory in-services and completion of safety in-services and skill competencies.
• Seeking educational opportunities to increase knowledge in department procedures.
• Active participation in group projects to solve department issues.
• Knowledge of operations of various Advocate Aurora Health departments.
• Maintaining confidentiality of patient records by following HIPAA and compliance policies.
• Informing customers of insurance requirements and handling financial transactions.

Qualifications

• High School Graduate.
• Typically requires 1 year of experience in health care, insurance industry, call center, or customer service setting.

Requirements

• Ability to problem solve in a high profile and high stress area.
• Ability to work independently to set and meet deadlines and prioritize work.
• Ability to identify and understand issues and problems.
• General computer knowledge.

Benefits

• Base compensation based on qualifications, skills, relevant experience, and/or training.
• Premium pay for shifts, on call, and more based on job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability).
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits (adoption assistance and paid parental leave).
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.