[Hiring] Practice Support Associate @Finni Health

Role Description

As a Practice Support Associate (PSA), you'll play a key role in ensuring ABA practice owners have a smooth, successful experience from onboarding through ongoing operations. You'll be the front line of support for our providers, managing credentialing steps, responding to support tickets, and maintaining accurate records and workflows. You’ll collaborate closely with our Provider Success Managers and cross-functional teams to solve problems and keep things running smoothly. This is a high-ownership, customer-facing role with a clear growth path to the Practice Success Manager position.

Working Hours: This role is full-time with working hours from 11:00 AM to 8:00 PM Eastern Time (ET).

What You'll Do

• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
• Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
• Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
• Take the lead in developing and updating our internal knowledge base to empower users.
• Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.

Qualifications

• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
• Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
• Clear, professional communicator across channels like email, Slack, and Google Meet.
• Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
• Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.

Benefits

• Health insurance
• Paid Time Off (PTO)
• 401k plan