[Hiring] PowerConnect Consultant @RHONDOS Inc

Role Description

RHONDOS Inc. is looking for a consultant to join our Centre of Excellence within Customer Support & Professional Services. This shift-based, senior technical role owns the full lifecycle of PowerConnect customer support from frontline Level 1-2 incident response through complex Level 3 troubleshooting and root cause analysis while also serving as the technical subject-matter expert for pre-sales proof-of-concept engagements, customer training, installation and upgrade delivery, use case development, and internal SAP systems support. You will contribute to the CoE's knowledge base and diagnostic playbooks, and help continuously improve support processes, deployment automation, and training delivery across the team.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• 3+ years of experience in technical support, professional services, or consulting for enterprise software.
• Hands-on experience with PowerConnect (or comparable enterprise SAP-integration/observability software) administration, configuration, and troubleshooting.
• Experience conducting root cause analysis on high-severity incidents and producing structured RCA reports.
• Familiarity with SAP system administration fundamentals (user/role management, transport management, job scheduling, system monitoring) and experience with SAP Basis or SAP administration tooling.
• Experience delivering technical training or enablement sessions to both technical and business audiences.
• Ability to read system logs, traces, and configuration data to diagnose complex issues.
• Experience serving as a subject-matter expert on customer calls or proof-of-concept engagements.
• Experience with Splunk, Dynatrace, or Elastic.
• Experience with ticketing systems.
• Willingness and ability to participate in an on-call escalation rotation.

Requirements

• Support the technical delivery of PowerConnect proof-of-concept engagements, including environment setup, configuration, and validation against customer-defined success criteria.
• Respond to deep technical questions from Sales Engineers, prospective customers, and existing customers, providing accurate, well-structured answers on architecture, integration, and product behavior.
• Join customer calls as the subject-matter expert, providing live technical support on PowerConnect capabilities, configuration options, limitations, and integration scenarios.
• Analyze customer technical requirements during PoC engagements and advise on the most suitable PowerConnect configuration and deployment approach.
• Troubleshoot technical issues that arise during PoC execution, ensuring blockers are resolved promptly to maintain engagement momentum.
• Document PoC outcomes, technical findings, and configuration details to support handover to professional services and post-sales teams.

Benefits

• Full statutory benefits and entitlements for the country of residence — including paid annual leave, public holidays, sick leave, and pension or social insurance contributions as applicable.
• Paid PowerConnect and SAP certification training and professional development budget.
• A fully remote-first working environment with genuine flexibility.
• Company-provided equipment.