[Hiring] Portuguese Speaking Solutions Consultant @Mercier Consultancy Group

Role Description

We are currently sourcing exceptional talent for a Portuguese Speaking Solutions Consultant position in Bulgaria. This role is perfect for those seeking professional advancement within the vibrant customer support services industry, offering a seamless transition to a European tech hub with a full relocation support package.

Key Responsibilities

• Act as the primary point of contact for Portuguese-speaking clients within the customer support services sector.
• Provide expert, tailored solutions to complex inquiries, ensuring high levels of customer satisfaction and retention.
• Maintain detailed records of customer interactions to contribute to the ongoing improvement of support service workflows.
• Navigate multiple digital platforms simultaneously to deliver efficient and accurate problem-solving results.
• Collaborate with international teams to meet performance targets and quality benchmarks.
• Stay updated on product or service changes to deliver professional and informed consultancy to every client.
• Contribute to a positive, high-performing team environment that values excellence in communication and service.

Qualifications

• Native or fluent Portuguese (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team environment.
• Previous experience in customer support services or a similar client-facing role is highly desirable.
• A valid EU passport or the legal right to work within Bulgaria.
• Strong problem-solving skills and the ability to maintain composure in a fast-paced environment.
• A genuine passion for delivering high-quality, professional solutions to international clients.

Benefits

• Competitive Monthly Salary reflecting your skills and experience.
• Monthly Performance Bonus linked to achieving excellence in service metrics.
• Fully Paid Relocation Package (flight, initial transfer, and hotel accommodation) for those relocating for our Portuguese-speaking jobs.
• Comprehensive, fully paid training program to ensure your success in the Bulgarian market.
• Private health insurance and other premium corporate benefits.
• The opportunity to join one of the most reputable companies offering jobs in Bulgaria.
• And Much More...

How to Apply

If you are ready to take the next step in your career and join a leading team in the heart of Europe, we encourage you to click Apply Now. Join the many professionals succeeding in Portuguese-speaking jobs across the region with the support of Mercier Consultancy Group. We look forward to reviewing your application.