[Hiring] Polish Speaking Transportation Customer Expert @Mercier Consultancy Group

Role Description

We are currently seeking dedicated professionals to join our team as Polish Speaking Transportation Customer Experts in Greece. This pivotal role allows you to support global logistics and transportation networks, ensuring seamless communication and exceptional service delivery within the fast-paced transportation industry.

• Act as the primary point of contact for clients within the transportation sector, resolving inquiries with speed and precision.
• Manage complex scheduling and booking requests to maintain the efficiency of logistics operations.
• Provide expert support regarding transportation policies, tracking, and service guidelines to Polish-speaking users.
• Collaborate with international teams to troubleshoot transportation discrepancies and service delivery issues.
• Maintain a high level of customer satisfaction by delivering professional and empathetic communication.
• Document all transportation service interactions accurately within our internal CRM systems.
• Contribute to the ongoing improvement of customer experience processes in the transportation industry.

Qualifications

• Native or fluent Polish (spoken and written) is mandatory for this role.
• Proficiency in English for internal reporting and team collaboration.
• Valid EU passport (mandatory).
• Exceptional problem-solving skills, ideally within a customer service or transportation environment.
• Ability to thrive in a remote work setting while maintaining productivity and professional standards.
• Passion for delivering high-quality service in the competitive transportation industry.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• Remote work flexibility within Greece
• And Much More...

Company Description

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating life-changing career opportunities, specifically specializing in high-demand Polish-speaking jobs across the European market.