[Hiring] Polish Speaking Solutions Consultant @Mercier Consultancy Group

Role Description

We are currently seeking a dynamic professional for a Polish Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking for premium Polish-speaking jobs in an evolving industry, where your linguistic expertise and problem-solving skills will drive success in high-level customer support services.

• Deliver exceptional technical and functional assistance to customers via phone, email, and chat.
• Act as a primary point of contact for Polish-speaking clients, ensuring all inquiries are resolved with precision and empathy.
• Identify recurring customer issues and contribute to process improvements within the customer support services department.
• Maintain a high level of customer satisfaction by providing accurate, timely, and professional solutions.
• Collaborate with international teams to meet and exceed predefined key performance indicators (KPIs).
• Handle sensitive information with total confidentiality and professionalism at all times.
• Participate in ongoing training to stay updated on the latest service technologies and internal protocols.

Qualifications

• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• Strong command of English for professional communication within an international team.
• Exceptional analytical and problem-solving abilities tailored to the customer support services industry.
• A proactive, results-oriented mindset with a passion for excellence in service.
• Previous experience in support, client relations, or similar professional services is highly advantageous.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).
• And Much More...

Company Description

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities within the global customer support services sector, ensuring excellence for both our clients and our candidates.