[Hiring] Polish Speaking Customer Service Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is offering an exciting opportunity for a Polish Speaking Customer Service Agent to work in Bulgaria, with a generous signing bonus of 1500. As a key member of our customer service team, you will provide high-quality support to Polish-speaking clients, ensuring an excellent customer experience.

• Support Polish-speaking customers via phone, email, and chat, addressing product and service inquiries promptly.
• Provide accurate information, assist with issue resolution, and manage customer complaints professionally.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.
• Stay informed about company products, promotions, and industry developments.

Qualifications

• Fluency in Polish (both written and spoken); proficiency in English is an advantage.
• Prior experience in customer service or related roles is preferred.
• Strong communication skills and a customer-focused attitude.
• Ability to handle challenging situations calmly and effectively.
• Proficiency with CRM software and basic computer applications.
• Self-motivated and capable of working independently.
• Willingness to relocate and work in Bulgaria.

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...