[Hiring] Policy Administration Specialist @The Standard

Role Description

This role supports the full life cycle of complex group insurance policies by setting up and maintaining premium billing records, applying and reconciling premium payments, and delivering high‑quality customer service to policyholders and partners. The position ensures accurate policy administration, resolves billing and policy issues, and helps maintain customer retention through frequent, service‑focused interactions.

• Establish and maintain complex group billing and premium collection records, including alternate funding arrangements.
• Apply, track, and reconcile premium payments; research and correct discrepancies.
• Communicate policy information, changes, and service options to policyholders, producers, TPAs, and internal partners.
• Implement policy amendments and renewals by analyzing changes and updating system records.
• Support retention efforts by resolving issues related to non-payment, lapses, and terminations.

Qualifications

• High school diploma or equivalent.
• 2+ years of demonstrated Insurance customer service experience required.
• Experience with billing, accounting principles, or premium administration.
• Experience with group insurance billing or premium collection systems preferred.
• Working knowledge of complex group contract provisions and billing support systems.
• Proficiency with spreadsheets, databases, and related applications.
• Ability to work remotely in Pacific time zone hours.

Requirements

• Adjusts quickly to changing priorities, processes, and customer needs.
• Takes initiative, works independently, and follows through on decisions and commitments.
• Anticipates customer needs, communicates clearly, and delivers service that builds trust.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.