[Hiring] Pod Engagement Specialist @Monogram Health

Role Description

This role will be supporting our Appalachia market. You must live in Eastern/Central TN, Virginia, or West Va. to apply.

Monogram Health is currently seeking an individual for the Pod Engagement Specialist (PES) position to join our Appalachia Pod Clinical Team! The Pod Engagement Specialist (PES) float serves as the liaison between the patient and Pod clinicians. The PES float is responsible for:

• Scheduling patient visits within the structured visit cadence.
• Troubleshooting field clinician scheduling concerns.
• Patient engagement or re-engagement tactics.

Reports directly to the POD Market Manager and takes direction from POD leadership. Regularly interacts with peers, colleagues in other departments, Pod leadership, and other Monogram Health leaders, patients, and internal and external customers. The selected individual will be required to work remotely and is expected to demonstrate:

• Adaptability
• Empowerment
• Collaboration
• Ownership
• Compassion
• Integrity

Responsibilities

• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patient's discharge date.
• Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars.
• Outreach to patients with missed visits within the last 3 days to have visits rescheduled.
• Completes visit reassignment for clinicians who are not available, adhering to scheduling criteria when reassigning the patient to another clinician.
• Performs various Pod assignments delegated by direct supervisor on an as-needed/requested basis and as time allows.
• May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule.
• Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership.
• Ability to work on site and to adhere to attendance standards.

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required.
• Demonstrated verbal and written communication skills to communicate effectively and professionally with patients, clinicians, and others within and external to the Company.
• Ability to complete tasks within established timeframes.
• Demonstrated ability to multi-task and to adjust to changing priorities.
• Demonstrated technical proficiency to use and navigate through multiple systems (e.g., Salesforce, Athena, Microsoft Office Suite, Doxy), and use of multiple computer screens.
• Ability to use critical-thinking skills to solve basic to moderately complex system and or staffing issues.

Physical, Environmental, and Mental Requirements

• Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, and electronic files, patient demographics.
• Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others.
• Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation, and dispositioning, and as necessary computer dialing.
• Sitting - 100%
• Standing – 5%
• Walking – 2%
• On-site position – 100%

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support: Competitive compensation, 401k with employer match, and financial wellness resources.
• Time Off & Leave: Paid holidays, flexible vacation time/PSSL, and paid parental leave.
• Wellness & Growth: Work life assistance resources, physical wellness perks, mental health support, employee referral program, and Benefit Hub for employee discounts.