[Hiring] Player Engagement Agent @Keywords Studios

Role Description

As a Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include:

• Investigating and delivering prompt, quality responses to players' questions.
• Providing valuable feedback to our developers.
• Joining a dynamic workspace with continuous growth opportunities.
• Making a meaningful impact in player communities.

Qualifications

• Mastery in C1-C2 level Korean proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends (Saturday and Sunday).

Requirements

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-related requests.
• Gather and deliver player feedback according to established procedures.
• Provide translations when required.
• Maintain accurate and detailed reports.
• Ensure prompt escalation of issues.
• Contribute to smoother support processes with personalized macros and knowledge base.
• Take part in valuable training sessions.
• Manage your time effectively to meet players' needs.
• Master the gameplay knowledge of our products.
• Familiarity with Helpshift/Zendesk or other CRM tools.
• Knowledge of macros customization for streamlined responses.
• Experience with MS Office or Google Suite apps for documentation.

Benefits

• Remote work with all necessary equipment provided.
• Attractive benefits package including private medical care option.
• My Benefit system and Multisport card.
• Subsidy for glasses and Employee Assistance Program.
• Professional development opportunities including online learning platform and training sessions.
• Employee referral program.
• Unique chance to look behind the scenes of the gaming industry.

Company Description

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy, creating a workplace that provides equal opportunities for all employees and potential employees.