[Hiring] Platform Support Specialist @Atturra

Role Description

Responsible for resolving technical issues and helping the team to design and deploy integrations by utilizing the Boomi integration platform.

• Provide administrational and operational support, engagement to client’s requirements/project.
• Boomi administration and exemplary customer service.
• Respond to customer inquiries, requests, or concerns by 24x7 support on a rotating basis including weekends and holidays.
• Work with the technical support team and with other teams such as engineering, operations, and administration to find a solution to a specific customer concern/issue.
• Resolve and hands-on to customer technical and/or development issues through diligent research and troubleshooting such as but not limited to design, deployment, implementation, and maintenance of integration processes using Boomi platform.
• Design technology solutions by modeling requirements and applying standard application methodology best practices. Manages user expectations regarding appropriate milestones and deadlines.
• Certifications in Boomi are required.
• Perform other duties as assigned.

Qualifications

• Effective English verbal and written communication skills.
• Excellent teamwork and interpersonal skills.
• Ability and desire to work in a fast-paced and continually evolving environment.
• Creative problem solver & analytical skills.
• 4-5 years or more of experience in Boomi, Mulesoft, TIBCO, and such.
• 2-3 years or more of experience in JavaScript, Groovy, Java, SQL, .Net, etc.
• 2-3 years or more of experience in server administration such as security, deployment, patching, SSO, etc.
• 2-3 years or more experience in SaaS business products such as Salesforce, Workday, NetSuite, Concur, etc.
• Preferably graduate in computer engineering, computer science, or any course related to the requirement.
• Preferably with Boomi Dev & Admin Certifications.
• Willing to work in a shifting schedule.

Requirements

• Permanent full time.
• Remote.
• Philippines.
• Night shift - 7pm to 4am Manila time (must be open to rotating shift).

Benefits

• Employee benefits, recognition, and wellbeing platform.
• Career growth via succession planning, internal promotions, and mentorship opportunities.
• Ongoing investment in professional development through industry and technology certifications, and study assistance.
• Mental health support through our Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program, with monetary incentives offered.