[Hiring] Platform Creator Activation Specialist @CookUnity

Role Description

Chef-creators are at the core of what we do at CookUnity. We are looking for an enthusiastic Creator Activation Specialist to help CookUnity’s Chef Success team onboard and activate all-new platform creators and support creators in their early stages of growth with CU. In this role, you will learn what makes a CookUnity creator great and creatively support their business growth and platform success. In return, you’ll work in a rapidly growing space at the intersection of the food business, culinary creativity, and e-commerce. A successful Activation Specialist will play a key role in ensuring a positive, efficient, and smooth new creator experience throughout the onboarding process. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone/chat-based customer support environment is a plus.

CookUnity offers the best chefs and culinary creators the ability to build and manage their platform food businesses successfully and with great ease.

Responsibilities

• Onboarding and Activation of New Creators
  • Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates.
• Creator Support and Education
  • Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform.
• Compliance and Documentation Management
  • Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.
• Process Coordination and Collaboration
  • Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process.
• Continuous Improvement and Reporting
  • Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals.

Qualifications

• 1+ years of experience in onboarding or account activation for a culinary physical product business (preferred) or relevant post-secondary education or training in a culinary or foodservice management school.
• Ability to work remotely during U.S. EST hours, with a start time no later than 10:00 AM EST.
• Experience managing multiple clients or accounts simultaneously.
• Proven customer relations skills.
• Excellent organizational and time management abilities.
• Proficiency with Google Suite, project management tools, and data visualization platforms.
• Capable of multitasking and thriving under pressure.
• Professional demeanor in all communications with creators, internal teams, and stakeholders.
• Experience in roles with administrative, operational, or supervisory responsibilities.

Benefits

• 🩺 Health Insurance coverage
• 🌅 401k Plan
• ⛱ Unlimited PTO
• 🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• 🐣 Paid Family leave
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.
• 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• 🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle
• 👩🏾‍🏫 Personalized Spanish coach
• 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!