[Hiring] Planning Specialist - Customer Experience @Terminix

Role Description

This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability, and territory. This role will also maintain geographic codes, addresses, and customer information and report metrics on a daily basis to the Service Planning Supervisor and Branch Managers/Technicians.

Key Relationships

• Planning & Scheduling Supervisor
• Planning & Scheduling Sr. Leader
• Director Routing and Scheduling
• VP Logistics
• Branch Managers, Service Managers, and Technicians
• Contact Center colleagues
• North America Managers and Colleagues
• Key customers
• Strong relationships within customer organization and Field

Key Performance Indicators

• Work Orders scheduled per day/month
• 30 and 60 day completion rate
• Planned Miles between Work Order

Principal Duties and Responsibilities

• Creates route plans using work order data and route analysis software
• Communicates routes within assigned territory to service personnel
• Summarizes and reviews plans daily with the Service Planning Supervisor
• Creates summary reports daily and provides to supervisor
• Performs other duties as assigned

Qualifications

• Advanced knowledge of Routing and Scheduling software systems
• Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
• Verbal and written communication skills, including public speaking
• Analytical skills and attention to detail
• Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
• Ability to manage multiple, repetitive tasks
• Basic understanding of texting software or other forms of software needed to accomplish this objective
• Ability to effectively interact with co-workers and the public
• Basic knowledge of the company’s operating systems

Required Leadership Traits and Characteristics

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
• Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders

Formal Education, Qualifications or Training

• High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
• 1-2 years of related experience as dispatcher and/or customer service agent

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• Sitting for long periods of time while using office equipment such as computers, phones, etc.
• Fingering and repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume
• Close visual acuity to perform detail-oriented activities at distances close to the eyes

Pay Range

Hourly: $17.00 - $23.50

Benefits

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility