[Hiring] Pilot Implementation Specialist @Carnegie Learning

Role Description

Our Customer Success team is looking for highly motivated current or former instructional coaches or leaders to join our team in a part-time year-round capacity. As the Pilot Implementation Specialist, you will guide internal cross-functional teams and school and district stakeholders through each stage of the pilot process, ensuring that pilots are implemented with fidelity, insights are captured, and customer needs are met with excellence.

• Ensure consistency and cohesion across all pilot implementations by maintaining a unified pilot process and implementation plan.
• Equip internal teams with the tools, resources, and guidance needed to execute pilots effectively and consistently.
• Facilitate regular communication with all stakeholders to ensure alignment, momentum, and shared understanding throughout the pilot.
• Deliver a high-quality, customer-centered experience from pilot kickoff to conclusion.
• Build strong, trusting relationships with key decision-makers and pilot participants to support long-term partnership potential.
• Develop and manage detailed project plans, timelines, and deliverables to ensure pilots are executed on time and within scope.
• Coordinate internal Carnegie Learning resources (Professional Learning, Sales, Product) to support implementation success.

Qualifications

• Bachelor’s degree in Education or related field; Master’s Degree in Education Administration or related discipline (preferred).
• Five (5)+ years of experience in K-12 education or edtech, including roles such as school/district administrator, project/program manager, Customer Success/Pilot Manager.
• Proven success leading large-scale initiatives in K-12 settings, especially involving the adoption or implementation of new systems or instructional programs.
• Deep understanding of K-12 infrastructure and operations, including:
  • LMS, SIS and digital curriculum integration.
  • Curriculum planning and instructional leadership.
  • Professional learning and educator support.
• Strong project management skills, with the ability to manage multiple concurrent projects with complex stakeholder landscapes.
• Exceptional written and verbal communication skills, with a track record of influencing and aligning diverse audiences.
• Solution-oriented, detail-obsessed, and committed to continuous improvement.
• Proficiency with SalesForce, Google Workspace and related products, MS Office programs, and ability to successfully collaborate and gather data using these tools.

Requirements

• Must successfully complete a suite of certification requirements, as prescribed by Carnegie Learning experts including shadowing and co-facilitating professional learning activities with our experts.
• This position is part-time and is recruiting throughout the calendar year; applicants will be contacted when the customer demand arises.

Benefits

• Flexible work arrangements with our Work From Anywhere Policy.
• Reduced working hours for soon-to-be and new parents.
• Free access to CL products for employees and their children.
• Quarterly Wellness Incentives.
• Monthly employee activities + recognition program.
• Employee Allyship Groups (EAGs).

Company Description

For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best.