[Hiring] Phone Representative @StorageMart | MMS

Role Description

We are currently hiring for both full-time and part-time positions.

• Answers all calls in a professional and friendly manner with a pleasant greeting, an offer of assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that."
• Answers calls with the appropriate company name in the greeting.
• Completes all outbound calls as assigned.
• Addresses caller's needs such as:
  • Needs storage
  • Needs to speak with manager
  • Needs supplies
• If a caller asks for something other than storage, the representative must ask "Do you need storage?".
• Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales, and creating urgency to complete the highest booking possible.
• Guides callers through the sales process, understanding their needs and recommending suitable storage solutions.
• Repeats and/or spells caller’s information back to the caller.
• Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
• Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
• Receptive to feedback and willing to improve and learn new information.
• Builds positive relationships with callers through active listening and effective communication.
• Adheres to key performance indicators related to call volume, conversion rates, and customer satisfaction.
• Stays informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
• Persuasive and resilient with the ability to handle objections and rejection.
• Performs other duties as assigned.

Qualifications

• Hourly Rate: $19.50
• Location: Remote US Location

Company Description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent provider of self-storage for business and domestic customers in Canada, the United States, and the U.K.