[Hiring] Phone Receptionist and Admin Support @Hunt St

Role Description

We are looking for a Dental Receptionist & Administrative Assistant to support the daily operations of our dental clinic. This role involves:

• Answering phone calls and responding to patient inquiries in a professional and friendly manner.
• Scheduling, updating, and confirming patient appointments.
• Following up on patient requests, treatment plans, and outstanding tasks.
• Assisting dentists by coordinating information needed for treatments and ensuring tasks and follow-ups are completed.
• Providing administrative support to the dentists during work hours, including managing tasks, reminders, and documentation.
• Maintaining accurate patient records and updating appointment notes as needed.
• Supporting daily clinic operations by handling general administrative tasks.
• Escalating urgent concerns or complex cases to the appropriate team member promptly.
• Communicating with labs and suppliers to ensure smooth running of the practice.
• Checking patients in via our online/video screen system and maintaining schedule and calendar.
• Maintaining to-do lists and items for dentists and ensuring dentists complete these tasks.
• Coordinating with other front desk staff to keep phones and front desk manned at all times.
• Checking and responding to radios and online communication in a timely manner.
• Providing assistance as required.
• Being presentable and immaculate in appearance when on screen.

Qualifications

• At least 2 years of relevant experience in Customer Service, Administration, or Healthcare support is preferred.
• Strong English verbal and written communication skills.
• Basic dental knowledge is an advantage but not required.
• Strong organizational and multitasking skills, with the ability to manage both reception and administrative duties effectively.
• Professional, patient, and empathetic approach when interacting with patients.
• Ability to work independently and support dentists with administrative tasks throughout the day.

Requirements

• This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.
• This is a remote role that will be set up as an independent contractor engagement.
• Successful candidates will be expected to disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Benefits

• Compensation range: $1,200 AUD - $1,600 AUD / Monthly.