[Hiring] Phone Booker / Appointment Scheduler @AIL

Role Description

As a Remote Phone Booker / Appointment Scheduler , you'll be one of the first personal connections applicants have with our recruiting team. Your goal is to provide a friendly, professional, efficient, and organized candidate experience while helping qualified applicants move through the interview process.

Candidate Outreach & Appointment Setting

• Make outbound calls to candidates who have already applied or expressed interest.
• Introduce yourself professionally and create a positive first impression.
• Confirm the candidate's continued interest.
• Provide basic information regarding the next step in the hiring process.
• Schedule candidates for available career overviews and interviews.
• Help applicants select available appointment times.
• Send or confirm applicable scheduling information.
• Verify upcoming appointments.
• Follow up with candidates before scheduled interviews.
• Contact applicants who missed previous appointments.
• Help interested candidates reschedule.
• Answer basic questions regarding scheduling and interview logistics.
• Direct detailed position-specific questions to the appropriate recruiter or hiring manager.

Keep the Recruiting Calendar Moving

• Monitor upcoming appointments.
• Confirm scheduled candidates.
• Follow up when appropriate.
• Reschedule missed appointments.
• Identify candidates who still need to schedule.
• Keep candidate statuses current.
• Communicate important scheduling information to the recruiting team.

Candidate Follow-Up & Recruiting Support

• Record call outcomes.
• Enter conversation notes.
• Update candidate statuses.
• Maintain appointment records.
• Track scheduled appointments.
• Track confirmed appointments.
• Track missed appointments.
• Track rescheduled candidates.
• Maintain follow-up lists.
• Update candidate contact information when appropriate.
• Communicate through phone, email, and text when applicable.
• Assist with reminder communications.
• Coordinate with recruiters and hiring managers.
• Escalate candidate questions when necessary.

Qualifications

• Friendly and confident on the phone.
• Comfortable starting conversations.
• A clear verbal communicator.
• A good listener.
• Professional and courteous.
• Organized and detail-oriented.
• Comfortable making frequent outbound calls.
• Persistent without being pushy.
• Positive when handling rejection or unanswered calls.
• Dependable and personally accountable.
• Self-motivated and comfortable working independently.
• Able to manage multiple follow-ups.
• Comfortable working toward measurable goals.
• Quick to learn technology.
• Consistent with documentation.
• Coachable and receptive to feedback.
• Interested in recruiting or talent acquisition.

Requirements

• Be at least 18 years of age.
• Be physically located within the United States.
• Be legally authorized to work in the United States.
• Have access to a reliable computer or laptop.
• Maintain reliable high-speed internet.
• Have working microphone or headset capability.
• Maintain a quiet environment for phone calls.
• Be comfortable making frequent outbound calls.
• Be comfortable learning web-based systems.
• Be able to maintain accurate candidate records.
• Communicate professionally with applicants.
• Be reliable and consistent with follow-up.
• Be comfortable working toward activity and appointment goals.

Benefits

• 100% Remote / Work From Home.
• Entry Level Welcome.
• Warm Applicant Outreach.
• No Random Cold Calling.
• Training & Call Guidance Provided.
• Flexible Scheduling Opportunities.
• Recruiting & Candidate Support Experience.
• Performance-Focused Environment.
• Career Growth Opportunities.