[Hiring] Pharmacy Technician - Patient Outreach Coordinator @Shields Health Solutions

Role Description

Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.

• Educate patients on the services offered by the Shields Specialty Pharmacy Program.
• Protect Shields values by keeping information confidential.
• Communicate with patients over the phone and provide compelling reasons why the Shields Partner Pharmacy program is superior to other comprehensive pharmacy care models.
• Access patient's EMR and review chart notes prior to outbound calls to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids.
• Ability to be flexible on shift times (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM; flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Qualifications

• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational, and prioritization skills.
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

Requirements

• Nationally certified from PTCB or equivalent is strongly preferred but not required.
• Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe.
• Continued employment is contingent upon meeting these requirements.
• 0-1 years' experience as a Pharmacy Technician or related experience.
• High school diploma or GED required; Bachelor's Degree or PTCB/ExCPT License is strongly preferred.

Benefits

• The current salary range for this position is $21.37 per hour to $24.88 per hour.
• The actual hourly salary within this range will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.