[Hiring] PFS Customer Service Representative @Banner Health

Role Description

The PFS Customer Service Rep role coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. We work as a team to ensure reimbursement for services in a timely and accurate manner.

This position is for our Call Center Team, answering high call-volume and high-level questions regarding patient billing questions. We are currently looking for experienced professionals with strong customer service skills to join our team.

Location: Remote

Schedule: Varies, typically Monday-Friday 8:30am-5pm AZ Time

Qualifications

• Minimum of 1 year experience in Customer Service and/or Call Center, clearly reflected in resume.
• Minimum of 1 year Healthcare experience in Finance, Revenue Cycle, or Patient Financial Services.
• This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge of insurance plans with deductibles and co-insurances.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Benefits

• Innovation and highly trained staff.
• Banner Health recently earned Great Place To Work® Certification™.
• Recognition reflects our investment in workplace excellence and the happiness, satisfaction, wellbeing, and fulfilment of our team members.

Company Description

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.