[Hiring] PFD Technician @State of Alaska

Role Description

Are you ready to help Alaskans access one of our state's more important benefits? The Department of Revenue, Permanent Fund Dividend Division, is recruiting for multiple PFD Technician 1/2 positions in Juneau! Come join our team and help keep Alaska's PFD running strong! This position is open to Alaska Residents only.

Please visit this link to determine if you qualify.

The role of Permanent Fund Dividend Technician revolves around helping the public with everything they need to apply for and receive their annual Alaska Permanent Fund Dividend. Technicians follow specific rules and procedures to determine eligibility, managing their own caseload and conducting research while applying the program's governing Statutes and Regulations. This position spends most of the day interacting with Alaska's diverse population, making sure everyone gets the assistance they need.

The Permanent Fund Dividend Division is committed to administering the PFD program with integrity, ensuring all eligible Alaskans receive timely dividends, fraud is addressed, and all stakeholders are treated with respect. Our team culture emphasizes collaboration, professionalism, and clear, respectful communication with the public. PFD Technicians play a key role in upholding this mission by supporting Alaskans, applying statutes and regulations accurately, and contributing positively to a supportive, growth-focused work environment.

Qualifications

• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Attention to Detail: Is thorough when performing work and conscientious about attention to detail.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• Oral and Written Communication: Effectively expresses information to individuals or groups, making clear and convincing presentations.
• Organizational Awareness: Knows the organization's mission and functions, and operates effectively within them.

Requirements

• PFD Technician 1: High school graduation or GED and six months of journey level clerical work.
• PFD Technician 2: High school graduation or GED and either:
  • The successful completion of the PFD Tech 1 flexible training plan criteria.
  • One year of entry level technical experience completing, processing and auditing documents and providing technical information in support of an agency or program.
  • Two years of advanced clerical experience performing work which requires knowledge, understanding, and the ability to apply appropriate criteria, rules, regulations, and policies and procedures.

Benefits

• Comprehensive benefits package designed to support employee well-being and work–life balance.
• Consistent Monday - Friday schedule from 8:00 a.m. to 4:30 p.m.
• 12 paid holidays.
• Strong retirement options with free retirement planning.
• Medical, dental, vision, and life insurance coverage.
• 157.5 hours of annual leave, with increases after two years of service.
• Telework opportunities may be available upon completion of probation.

Additional Required Information

• Disclosure of prior state employment is required.
• Provide a list of three (3) professional references at the time of the interview.
• Last two (2) performance evaluations or supervisory letters of recommendation can be substituted if unavailable.
• Ability to pass all required state and federal background checks.
• Current state employees must mark the union they are a member of at the time of application.
• Education section must be filled out if post-secondary education is required.
• Special instructions for foreign education apply.
• Work experience not documented in the application must be provided.
• This position is flexibly staffed.
• This recruitment may be used for more than one (1) vacancy.
• Application can ONLY be submitted through the Workplace Alaska website.

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Christina Strahm, PFD Specialist 1
Email: [email protected]
Phone Number: 907-500-0305