[Hiring] Personal Travel Professional @The Ritz-Carlton Yacht Collection

Role Description

The Personal Travel Professional is the first point of contact with the Ritz-Carlton Yacht Collection and introduces the unique opportunity of our yacht vacations to potential guests throughout Europe, the Middle East, Africa, and Asia. In this role, you will build a strong guest relationship by managing a database of guests who have expressed interest in The Ritz-Carlton Yacht Collection. Superior customer service skills are required to explain rates and promotions and answer questions regarding the yacht, suites, hotel, land, shore excursion, and air programs, in addition to onboard amenities.

Essential Functions

• Promotes sales to direct consumers by initiating calls, acting on leads, and/or prospects to identify travel needs, present/explain The Ritz-Carlton Yacht Collection products, and make travel recommendations.
• Establishes and maintains quality guest relationships by delivering exceptional service, establishing rapport, identifying and meeting guest needs and expectations to include meeting guest retention goals, and following up with guests as necessary to close sales and meet/exceed revenue goals.
• Service our guests through every aspect of the reservation process, including promoting air, hotel, transfers, and Travel Protection.
• Manage consumer prospect lists/contact database to identify client travel trends; Proactively and consistently seek opportunities to promote and sell The Ritz-Carlton Yacht Collection products based on guest travel history.
• Acquires in-depth industry and company knowledge to articulate cruise product features, benefits, and pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades and shipboard amenities.
• Maintain courteous & professional telephone etiquette at all times.
• Provide overflow support for Inbound calls/chats (when required).
• Perform other job-related functions as assigned.

Qualifications

• Minimum 2-year college degree or 3 years’ experience equivalent.
• Minimum 2 years of Customer Service and Sales experience required, ideally from a luxury cruise background.
• Must commit to delivering a high level of customer service.
• Possess excellent written & verbal communication skills with the ability to convey information in a clear, concise manner.
• Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process.
• Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to effectively sell & service each reservation.
• Ability to follow our exclusive RCYC Sales Process.
• Ability to learn and utilize the reservation system.

Company Description

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.